Our Rental Terms & Conditions

1. Your One-Week Rental

Our standard bin rental is for one (1) week.

• We'll deliver your bins on the date you select when you book.
• We'll pick them up one week after they're delivered.
• We don't schedule pickups on Sundays.
• Need the bins a little longer? No problem! See our Extra Week section below.

2. Need an Extra Week?

We understand that sometimes a week isn't quite enough. If you're not ready for pickup or you'd like to keep your bins for another week, you can extend your rental for:

20 bins — $39 for an additional week 40 bins — $79 for an additional week

Additional weeks are subject to availability. Just give us a call and we'll be happy to help.

3. Extra Tote Taxis & Moving Blankets

We also offer Tote Taxis and moving blankets to make moving and organizing your belongings a little easier.

• Tote Taxis and moving blankets are available as additional rentals and are subject to availability.
• Unless otherwise agreed upon, these items are rented for the same one-week period as your bins.
• All Tote Taxis and moving blankets must be returned with your bins at the end of the rental period.
• Please take reasonable care of these items while they're in your possession.
• Normal wear and tear is okay, but please don't intentionally damage, modify, or misuse them.
• If a Tote Taxi or moving blanket is lost or damaged beyond normal wear and tear, a replacement or repair charge may apply.
• If you need these items for an additional week, please contact us. Additional rental charges may apply.

We know accidents happen, so if something gets damaged, just give us a call and we'll work with you.

4. Packing Paper

We also offer packing paper for purchase.

• Packing paper is a sale item and is not a rental.
• Once purchased, packing paper does not need to be returned.
• All packing paper sales are final unless the product is defective or we agree otherwise.
• Please let us know if you have questions about how much packing paper you'll need. We're happy to help you figure it out.

5. Please Take Care of Our Bins & Equipment

We ask that you treat our bins, lids, Tote Taxis, and moving blankets like you would your own.

Please don't paint, drill, cut, modify, or intentionally damage our rental equipment. Normal wear and tear from regular use is completely fine.

6. Damaged or Missing Bins & Lids

We understand that accidents happen. If a bin or lid is damaged enough that it needs to be replaced, there will be a $10 replacement charge per bin or lid.

If a bin or lid is lost or isn't returned, you may be responsible for its replacement cost.

Damage or loss of a Tote Taxi or moving blanket may also result in a repair or replacement charge.

7. Delivery & Pickup

We'll do our best to make delivery and pickup easy for you. We just ask that you help us by:

• Providing accurate delivery and pickup information.
• Making sure the delivery and pickup areas are accessible.
• Having all bins empty, accessible, and ready for pickup at the scheduled pickup time.
• Making sure we can safely access the bins and any additional rental equipment when we arrive.

If we're unable to deliver or pick up your rental because the location isn't accessible, we don't have the information we need, or the items aren't ready, additional fees may apply.

8. What Can't Go in Our Bins?

For everyone's safety, please don't use our bins for:

• Hazardous or toxic materials
• Flammable or explosive materials
• Illegal substances
• Biohazardous materials
• Live animals
• Anything that could reasonably damage the bins or create a safety hazard

If you're unsure whether something is okay to put in a bin, just ask us! We're happy to help.

9. Your Belongings

Your belongings are your responsibility while they're in our bins. Stack'em Bin Rentals isn't responsible for lost, stolen, or damaged personal items.

We recommend packing and securing your belongings carefully to help keep everything safe during your rental.

10. Payment

Your rental payment is due in full at the time of booking.

Any additional charges, such as an extra week, damaged or missing equipment, or other applicable charges, will be communicated to you.

11. Cancellation

We know plans can change. If you need to cancel:

• 24 hours or more before delivery: You'll receive a full refund.
• Less than 24 hours before delivery: A $20 cancellation fee may apply.
• After your bins have been delivered: The rental is considered active and the original rental payment is non-refundable.

If something comes up on our end and we're unable to fulfill your rental, we'll provide a full refund of any rental fees you've paid.

12. We're Here to Help!

We're nice people—we promise! 😊

We're a local business, and we want you to have a great experience with Stack'em. If you have a question, aren't sure about something, need to make a change, or just want to talk to a real person, please give us a call.

We're happy to work with you whenever we can.

Call or Text Us: 865-776-0556

By booking a rental, making a payment, accepting delivery, or taking possession of our bins or rental equipment, you acknowledge that you've read and agree to these terms.